The Steps to Changing Strata Managers

admin |  Posted on Thursday, August 10th, 2017

Strata managers are supposed to make your life easier, but all too often we hear about ones who fail to pay attention to important issues, arrange late meetings or even fail to respond to your calls at all. If you’re feeling frustrated by the inadequacy or inaction of your existing strata manager, you may be happy to hear that the process of changing strata management can be fairly straightforward.


    1. Obtain a quote for new management
      One of the first things you’ll want to do if your strata manager isn’t up to scratch is to speak to other potential providers and obtain some quotes. These providers should take the time to ask detailed questions about the size and complexity of your strata scheme and property to tailor a quote accordingly. Here at Real Property Services we provide obligation-free quotes, so even if you need to wait out a contract you can assess how different quotes and services stack up. At this initial stage it’s also a good idea to start gathering an idea of whether your fellow owners are feeling frustrated too. You may wish to go over quotes and service options with other committee members.


    1. View your existing agreement
      Next, it’s vital to request a copy of your existing strata management agreement from your existing provider so you can review their terms and termination conditions. A payment or a waiting period may apply to early termination, so the decision to wait or leave will need to be in your collective interests. New NSW legislation limits a strata manager’s contract to 3 years, so all current contracts will end up to 3 years after commencement or on 30 May 2017, whichever being the later.


    1. Submit a motion to the owners corporation
      The next step once you have the agreement and quotes in hand is to submit a motion for a strata meeting, so you and other owners can vote on whether to stay or make the move. When you notify your current agent they may offer to renegotiate your agreement, and you may or may not wish to engage in this process. If you do still wish to change, request that a General Meeting be arranged and that you would like to put forward a motion to change managers.


    1. Vote on the matter
      For the General Meeting and vote to proceed, you will need a quorum of at least 25% of owners or proxy voters to attend. Once the motion is raised, a majority vote (of 50% or more) will be required to approve the strata manager change. Written notice of the decision must be given to the current agent following the decision.


    1. Handover and information transfer
      Following the collective decision to change managers will come the handover of all documents, keys and records of minutes from the old strata manager to the new. Your new manager should be able to complete this process swiftly and keep you well informed in what will hopefully be a very successful arrangement into the future.



If you’re looking for options for a new strata manager, talk to the team at Real Property Services and we’d be happy to provide a quote and guide you through the process.

CATEGORIES strata laws